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EdenGenesis said:
Well, I was told by my VPN staff that I can't use their VPN to buy kindle on Amazon Japan.

That's suck because the VPN is actually working, I'm connected to Tokyo and my IP is in Japan. I can't understand why I am not allowed to purchase any kindle.

Do I really need to contact Amazon Japan to unlock the purchase limitation?
I checked my Japanese address is in Kanagawa prefecture, Japan, I don't find anywhere in the setting where I have to enter Japan.

Did I miss something?

If I contact the Amazon Staff, they'll no doubts understand I'm not fluent in Japanese and they won't allow me to buy new kindle...

I really don't know what should I do.
in the amazon Japan, Check
[アカウントサービス]-[コンテンツと端末の管理]-[設定]-[国/地域設定]
If you can see 日本 something like this
https://i.imgur.com/SSuAsoB.jpg

Your account address setting is probably fine.

Do you use exact same email address and password in Amazon.com & Amazon.jp ?
If you do, it might be causing problem according to these.
https://www.google.com/amp/s/amp.reddit.com/r/LearnJapanese/comments/5osxia/buying_japanese_kindle_ebooks_from_amazonjp/

https://eigodejinseiwoyutakani.hatenablog.com/entry/amazon-souda

In this case, just change your password.

And I have several questions.

What VPN service are you using?
Have you tried other VPN service?
what did your VPN staff say exactly?
How did you check whether your VPN is working?