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When you mean helio you mean as in the phone company? or something else?
The Mobile Phone Provider, who was Helio, then went to Virgin Mobile and now Sprint. But yeah, customer service like many others is rather poor. Half a year left on my plan, i'm soooo happy to get rid of this phone of little usage.
aoie_emesai
http://reviews.cnet.com/cell-phones/helio-ocean/4505-6454_7-32390958.html - This is my current phone